With AfterShip Returns Center, Lume's return process smells like roses Re-engage customers with new product options, since customers receive their money back sooner and have a better post-purchase experience.Be proactive with customer updates, letting them know exactly what’s happening with their returns.Provide customers with a branded returns portal-no more emailing back and forth to confirm returns are being processed.But they were able to find so much more in Returns Center. At the time, they were looking for a solution that would incorporate a smoother RMA (Return Merchandise Authorization) process with their fulfillment center, allowing them to streamline the return process. ![]() ![]() When the Lume team decided to switch over to AfterShip Returns Center, they were able to automate their return process and provide a much better customer experience. Introducing a refreshing customer experience But, more importantly, it led to a terrible customer experience.
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